Volkswagen of Gainesville

Ratings & reviews

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  Erin Bradley

  7 months ago

  I first went to VW in July 2025 for a concern that my 2021 Atlas was leaking from the sunroof area (water pooling around the interior lights above the front seat). I had pleasant interactions with Edwin, who was the service associate assigned to my car. He was responsive and helpful, even through an arduous process of getting my extended warranty company to cover $2k in repairs (completely replacing the sunroof and all upholstery). My car was at VW from 7/24-8/7 and they do NOT offer any kind of loaner car, even when I appealed to the manager. See the pictures of the shoddy interior job my car had completed - my car interior was in perfect condition when I brought it in and left with a poorly installed headliner, stains from what I can only assume is adhesive, a slice in my passenger seat that was not there before I took my car to VW, and greasy fingerprints on the roof upholstery. I picked my car up at close on 8/7 and was unable to have someone do a walkthrough with me, so I texted Edwin's line to share the concerns I had. No one followed up with me until 8/12 (see attached text screenshot). When I checked in 10 days later (since no one followed up with me), I was abruptly told that the service manager would be handling the "situation" from then on. He never called me and the service employees continued to give me the runaround into late August. I called again in September and left several voicemails at the service manager's desk and never received any call back. In October, I spoke with Michael, who told that me on the phone that their "interior specialist" had left town and they had no one able to do it until they found another one. When I went in person in late October, I was informed that the service manager was not there and that no one else in the building could help me with my request and that they would leave a message for him. Radio silence. In November, I called, spoke to someone, and was hung up on several times, so at this point it's obvious they are n

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  Riley Stinson

  6 months ago

  The team there were tough negotiators but they were respectful and friendly. They did tremendous job going over the GTIs features and answering my questions. Overall I had great experience and I look forward to using them to service my vehicle.

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  Alanna Handy

  4 months ago

  Freddie and the team got me a great deal on my 2026 tiguan! They made me feel comfortable in my purchase and I truly felt like I got the best deal they could’ve give me. 10/10 recommend working with VW of Gainesville!

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  Thomas Byrd (Bo)

  4 months ago

  Hi my name is Thomas byrd I was going through gaineville and decided I was going to look at cars at vw of Gainesville I was browsing the preowned inventory I was walking around the lot when this young lady name Ashley come out and talk to me I ask here about a car or two and I seen a 2017 passat I ask her about she told me that it was just traded In and she told me she would go get the keys and I could test drive it and she even let me test drive it with her tagging along long story short if your looking for a vw see Ashley she will hook you up thanks Ashley you are a very professional sales lady good luck in what ever you do in life

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  Kathryn P

  a month ago

  I was told the operation on my car to fix a little part in my sunroof would take one day. I dropped it off Monday morning. Midday I get a call saying this operation will take three days now. This was a slight inconvenience as I was going out of town and was under the impression that my operation would only be a day. Three days come up and they tell me that they need to order two parts that they forgot to order. It will now take a week for these parts to come in and for them to be installed. Here I am two weeks later waiting to pick up my car. Paying rentals Insurance when I really shouldn’t be. The two parts that were ordered for my car last Tuesday have yet to be installed. Because the body shop was closed over the weekend they had to wait till today, Monday, to install, making me wait even more time. they do not care about you, they do not care about your car, They do not care about your time, they do not care about your money. save your time and pay for a good service at an actual body shop.