2026 Ram 2500 Big Horn

Location

651 Hwy 1 W, Iowa City, IA, 52246

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“This is in reference to the service dept. If I could give less than one star I would. I purchased my vehicle brand new from this location. My vehicle had 2 recalls plus an ongoing issue with the SOS emergency system. I scheduled an oil change along with the list of other issues to be fixed. When I arrived to my scheduled appointment I had to tell the service rep the list of issues. He seemed unware and not prepared for anything including the oil change. I was met with some mumblings about the tech not being available to look at the recall issues and possibly not even having the parts on hand. This was also the THIRD time the vehicle had been in to have the SOS issue fixed. Between the games of phone tag I was finally able to learn that I could pick up my vehicle after Deery had it for 3 days to complete repairs. I was informed by the service rep that my vehicle had been ready for 2 days. He was less than pleasant to deal with. When I arrived to pick it up all the service dept had left for the day. I paid and went to my vehicle. It was covered in bird droppings. My prior dealerships have always returned my cars washed, even after just an oil change. Nothing was ever explained to me what was fixed due to the multiple recalls. The SOS alert was still taking up the entire screen. They didn't even take the time to reset the oil change notification. I was beyond upset at this point. I went back into the service area where someone sitting in the garage just shrugged his shoulders when I asked who I could speak with about the situation. A different male walked out at that point and asked what questions I had. He had no answers and stated that they could not fix the SOS and I would need to bring it in for a FOURTH visit to have it looked at but that it may not even be able to be fixed. This is an EMERGENCY alert that they are refusing to fix. Avoid this dealership at all costs. If you're a female you especially should avoid this dealership. They treated me as if I had no ide”