2027 Ram 1500 Laramie

Location

15500 W 117th St, Olathe, KS, 66062

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“When we purchased our brand-new 2026 Ram RHO, a Manager named Bobby specifically asked us to leave a good review if he gave us a good price. Unfortunately, the level of service we received after the purchase was extremely disappointing, mainly from Bobby himself. Almost immediately, we discovered a issue with the truck—the gas tank would repeatedly click off after only a few gallons while filling up. What makes this even more frustrating is that Bobby had been driving this truck before we purchased it, so it's hard to believe he wasn't aware of the issue. Mistakes happen. Vehicles can have defects. Easy fix. No problem. However, what matters is how a dealership responds when problems arise. In our case, there was no accountability, no communication, and no effort to make things right. We scheduled a service appointment, only to arrive and be told we weren't on the schedule. We had to reschedule and wait another week. When we finally brought the truck in, we were informed there were no loaner vehicles available and that we'd need to rent a car at our own expense if we needed transportation. The dealership then determined the truck needed a replacement part and kept it for five days. At no point did Bobby reach out, acknowledge the situation, or offer any assistance. We called him multiple times and never received a return call. Actually we're still waiting for that call... When we picked up the truck, we specifically asked to speak with Bobby. The salesperson went to get him, and we watched the two of them speak. Moments later, the salesperson returned and told us Bobby was "too busy" to talk. Meanwhile, we watched Bobby walk into his office. We will not be buying from this dealership again and will make sure no one else we knows does either.”